Introduction

This privacy statement covers the websites and applications of Nustream Limited (Nustream or “we”) that include a link to this statement. This privacy statement also applies to Nustream’ s marketing and advertising practices where and when it is referenced. It is meant to inform you about our collection and use of your personal data.

Personal Data We Collect

You may choose to give us personal data to allow us to communicate with you, process your orders, provide you with services, or for employment consideration. Data we collect depends on the context of your interactions with Nustream, the choices you make, including your privacy settings, and the products and features you choose.

The personal data we collect can include the following:

Name and Contact Data. Your first and last name, email address, postal address, phone number and other similar contact data in order to communicate with you, process orders or provide you with products or services. We may also collect your employer name, if you are procuring products or services on behalf of an organisation.

Credentials. Passwords, password hints and similar security information used for authentication and account access.

Demographic Data. Data about you such as your country of residence and preferred language.

Payment Data. Data necessary to process your payment if you make purchases, such as your payment card number, expiration date, and the security code associated with your payment card.

Geolocation Data. We may collect data about your location, which can be either precise or imprecise. Precise location data can be obtained through Global Navigation Satellite System data, as well as through nearby cell towers and Wi-Fi hotspots when you enable location-based products or features. Imprecise location data includes, for example, a location derived from your device or data that indicates where you are located with less precision, such as an internet protocol (IP) address or a city or postal code.

Social Media Data. We may provide social media features that enable you to share information with your social networks. Your use of these features may result in the collection or sharing of information about you by the social networking site. Please review the privacy policies and settings of social networks you use to understand their practices.

Job Applications/CVs/Resumes. Professional, education and employment-related information on job applications/CVs/resumes which you provide to us if you submit a job application to Nustream either directly or indirectly, which may include sensitive personal data. Nustream uses this information in order to evaluate your application and perform related employment activities.

Feedback and Product Reviews. Information you provide to us and the content of messages you send to us, such as feedback and product reviews you write, blog posts or questions and information you provide for customer support. When you contact us via our website, a Nustream application or a Help Desk, such as for customer support, phone conversations or chat sessions with our representatives may be monitored and recorded. Your feedback, posts and reviews will be used to seek improvements in our products and services.

Website Browsing and Commercial Information. Information about your visits to our websites and your browsing patterns, including inferences drawn from this information. This may include information related to your prior purchases and online buying preferences or data about your device, including IP address, browser type, and regional and language settings. This is more fully described under the section entitled “Cookies, Web Beacons and Privacy Choices” below. We collect this information to determine such things as the number of visitors to various parts of our websites, to personalise your experience on our sites, and tailor our interactions with you.

Products. Certain Nustream products collect data, such as product registration, device serial number, meter reads, supply levels, equipment configuration and settings, software version, and fault codes. Nustream uses this information for product improvement, billing, report generation, supplies replenishment and support services.

Third Party Sources. We also obtain data from third-parties. These third-party sources vary over time, but they are sources deemed credible by us and may be publicly available or available on a commercial basis. They can include:

  • Data brokers from which we purchase demographic data to supplement the data we collect;
  • Social networks when you grant permission to a Nustream product to access your data on one or more networks;
  • Designated entities within your business or enterprise (such as a member of your IT department) in the course of providing services to you;
  • Partners with whom we offer branded services or engage in joint marketing activities. If you purchase Nustream services or products from a Nustream partner we may receive certain information about your purchase from that partner;
  • Fraud prevention agencies or credit reporting agencies in connection with credit determinations; and
  • Publicly available sources such as open Government databases or other data in the public domain.

How We Use Personal Data

We collect and process personal data with your consent, as required by law, or as necessary to fulfil the legitimate interests or business purposes of Nustream, including to: (i) provide you with products and services; (ii) manage, administer and operate our business; (iii) meet our contractual and legal obligations; (iv) carry out direct marketing; (v) prevent fraud; and (vi) protect the security of our systems and our customers.

Nustream uses personal data to:

  • respond to your questions and communicate with you;
  • provide customer support;
  • share news, updates, or helpful tips about Nustream products and services;
  • enable online shopping;
  • inform you of special promotions and other advertising;
  • allow you to sign up for online services;
  • create reseller partnerships;
  • receive and evaluate job applications;
  • customise, analyse, and improve our products, services, technologies, communications and relationships with you;
  • deliver products and services requested by you;
  • notify you about administrative matters that pertain to your Nustream products or services; and
  • in the event of a merger or acquisition of Nustream or a substantial portion of its assets, disclose or transfer personal data to the surviving or acquiring party, respectively.

Personal data that is submitted in a business capacity may be merged with available business database directories.

How We Share Personal Data

We share your personal data as necessary for Nustream’s business purposes, to complete a transaction or provide a product or service you have requested or authorised. For example, when you provide payment data to make a purchase, we will share your payment data with banks and other entities that process payment transactions or provide other financial services, and with consumer reporting agencies for fraud prevention and credit risk reduction.

We share personal data among Nustream affiliates and subsidiaries to efficiently manage the operation of our business. We also share personal data with vendors or agents working on our behalf for the purposes described in this statement or in our contracts with you. For example, companies we have hired to provide customer service support or assist in maintaining or servicing business accounts or products via our systems and services may need access to personal data to provide those functions. In addition, we may share information with third parties for the joint offering of a product or service. In such cases, these companies are required by contract to abide by our data privacy and security requirements and are not allowed to use personal data they receive from us for any other purpose. We may also disclose personal data as part of a corporate transaction such as a merger or sale of assets.

Finally, we will transfer or disclose personal data when we have a good faith belief that doing so is necessary to:

  • Comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies;
  • Protect our customers, for example to prevent attempts to defraud users of our products, or to help prevent the loss of life or serious injury of anyone; or
  • Operate and maintain the security of our products, including to prevent or stop an attack on our computer systems or networks.

We do not sell your personal data to third parties.

Where We Process and Store Personal Data

Personal data collected by Nustream may be transferred to, stored and processed in your region, the UK, or any other country in which Nustream or its subsidiaries, affiliates, sub-contractors, agents or partners maintain facilities. Our subsidiaries, affiliates, sub-contractors, agents and partners are required by contract to safeguard any personal data they receive from us and are prohibited from using the personal data for any purpose other than to perform the services as instructed by Nustream. We also take steps to provide adequate protection for any transfers of your personal data in accordance with applicable law.

Our privacy guidelines are communicated to Nustream employees on an annual basis as part of our mandatory training programme.

Video Links

Clicking on videos on Nustream.co.uk may (1) take you to a third party’s site to play the video, or (2) play the video on Nustream.co.uk and this functionality may be supported by a third party’s site or technology (e.g., YouTube or another third party site). In any such case, by playing the video you may become subject to the third party’s terms and conditions, including, but not limited to, its terms of service and policies on privacy and collection and use of your information.

Period of Storage

Nustream retains personal data for as long as necessary to provide the products and fulfil the services and transactions you have requested or for other essential purposes such as complying with our legal obligations, resolving disputes and enforcing our agreements. Actual retention periods can vary. The criteria used to determine the retention periods include: (i) how long personal data is needed to provide our products or operate our business; (ii) whether the personal data is of a sensitive type; and (iii) whether Nustream is subject to a legal, contractual or similar obligation to retain the data.

Your Privacy Rights

You have choices about the data we collect. When you are asked to provide personal data, you may decline. However, if you choose not to provide data that is necessary to provide a product or feature, you may not be able to use that product or feature.

  • If the processing of personal data is based on your consent, you have a right to withdraw consent at any time for future processing;
  • Where applicable, you have a right to request from us, (i) access to and receipt of personal data, (ii) transfer of personal data, and (iii) rectification or deletion of your personal data;
  • You may also have a right to object to or restrict the processing of your personal data;
  • You have the right to object to direct marketing (you may unsubscribe via an ‘opt-out’ provided in the communication message); and
  • You have a right to file a complaint with a regulator or data protection authority.

You may contact Nustream to check the accuracy of your personal data or to request that your information be updated or deleted by writing to support@nustream.co.uk. Please indicate “Access” in the subject line and let us know the details of your request in the body of the message. Nustream reserves the right to confirm your identity and to modify the scope and number of requests. In certain cases, your request may be denied on the basis of a legitimate exception or where we are legally prevented from honouring such request.

Children

Nustream does not direct any part of its website to children under 13 years old (or such age as a child is defined by local law if higher) and does not knowingly collect personal data from children or target its website or products to children. If we learn we have collected or received personal data from a child under 13 years old without verification of parental consent, we will delete the information.

Security of Personal Data

Nustream is committed to protecting the security of your personal data and maintains strict access control over it. We utilise reasonable and appropriate physical, technical and administrative procedures to safeguard personal information we collect and process. Only authorised Nustream personnel, and those of our subsidiaries, affiliates, agents, and partners are allowed to handle information collected by Nustream.

Nustream websites store personal data in password-protected environments on servers that are subject to Nustream’s information security policies, standards, and procedures. We use a variety of security technologies and procedures to help protect your personal data from unauthorised access, use or disclosure. For example, we store the personal data you provide on computer systems that have limited access and are in controlled facilities. When we transmit sensitive personal data such as a password over the Internet, we protect it through the use of encryption.

To ensure that you can purchase with confidence from Nustream websites, Nustream protects credit card information submitted online with industry-standard encryption technology or tokenisation.

Our Agents and Partners Protect Personal Data

When you provide personal data to Nustream, it may be necessary to transfer personal data to our subsidiaries, affiliates, agents or partners, who then fulfil the orders or provide the services. Nustream requires that its subsidiaries, affiliates, agents and partners handle personal data with the same concern for personal data privacy as Nustream.

Cookies, Web Beacons and Privacy Choices

What are Cookies?

Cookies are small text files that are placed on your computer or mobile device by websites that you visit. They are widely used in order to make websites work efficiently, as well as to provide information to the owners of the site. Cookies are useful because they allow a website to recognise your device, letting you navigate between pages efficiently, remembering your preferences, and generally improving your experience.

How Does Nustream Use Cookies?

Nustream uses cookies to recognise repeat visits to our websites and to facilitate Web navigation and online shopping. The cookies store your country and language, along with an assigned random session ID. In some cases, the cookies store name and address information so you do not have to re-enter this information in multiple forms.

The cookie information that Nustream collects helps us track the number of visitors to our websites over time and determine whether these were new or repeat visits.

Nustream also works with third party advertising partners that use cookies to deliver Nustream advertising on other websites and to measure the performance of our advertising campaigns. For example, we use Google Analytics to track website usage and activity. Read more about how Google Analytics uses your information here.

What is a Web Beacon?

A web beacon is an electronic image that can be used to recognise a cookie on your computer or other device when you view a web page or email.

How Does Nustream Use Web Beacons?

Nustream and our third-party advertising partners may use web beacons on our websites, in our emails, and in our advertisements on other websites to measure the effectiveness of our websites and our advertising. For example, web beacons may count the number of individuals who visit our websites from a particular advertisement or the number of individuals who open or act upon an email message.

Can I Block Cookies and Web Beacons?

Yes, the ability to enable, disable or delete cookies can be controlled though your website browser. Consult the “Help” menu of your browser application for details. If you block the use of cookies, you will not be able to use some of the features on Nustream websites, including the shopping cart and online account management services. You can make some web beacons unusable by disabling cookies.

Links To Non-Nustream Websites

Other websites that may be accessed through our website, such as through social media buttons or other links, may collect certain information about you through the use of cookies, web beacons and other features. We do not have access to or control over the cookies or other features that these third-party sites may use, and the information practices of these third party websites are not covered by this privacy statement. Please review the privacy notices and settings of the third-party site to understand their practices.

Privacy Choices: How Does Nustream Use Internet-Based Advertising?

Websites cooperate with online advertisers to collect information about visitors to present ads that are more useful and relevant. This is known as interest-based advertising or online behavioural advertising. Nustream and our third-party advertising partners may use cookies and web beacons to deliver interest-based ads that are relevant and targeted to our customers and prospects. When delivering interest-based ads, Nustream adheres to the Self-Regulatory Programme for Online Behavioural Advertising.

 

Contact Details

Our full details are: Nustream Limited

Email: info@nustream.co.uk

Post: 21 Kingfisher Court, Hambridge Lane, Newbury, RG14 5SJ

Telephone: 01865 598777

 

Statement Updates

Nustream reserves the right to make changes to this statement. If we make changes, we will revise this privacy statement to reflect such changes and revise the effective date of the statement.

 

Statement Effective Date:1 October 2020.