Augmented Reality
Reinventing the service experience. AI / AR powered, enterprise service and customer experiences for the new world of work. Book DemoAugmented Reality for Print: Connect Physical & Digital Experiences
CareAR™ enables service management teams anywhere, to provide real-time visual AR assistance, guidance, and compliance for their on-site customers, field workers, and employees.
Augmented reality (AR) brings printed materials to life—blending digital experiences with traditional media. At Nustream, we help brands and organisations transform their printed assets into interactive, engaging content that connects with customers in entirely new ways.
Whether you’re in retail, events, education or B2B marketing, AR enhances your print strategy and boosts engagement, memorability, and response rates.
What Is Augmented Reality Print?
AR for print adds a digital layer to physical media using a smartphone or tablet. When users scan a printed image or code, they’re presented with videos, 3D objects, product demos, links, or interactive content, creating a seamless blend between print and digital.
CareAR™ is an augmented reality visual support platform that helps organisations digitally transform their support experience with game-changing AR capabilities. CareAR enables service management teams anywhere, to provide real-time visual AR assistance, guidance, and compliance for their on-site customers, field workers, and employees. Remote agents and experts are able to virtually see the situation and visually guide customers and field workers intuitively using a suite of augmented reality tools via desktop, mobile, or smart glass devices, as if they were there in person.
Key Benefits of Augmented Reality for Print Services & Workflow Support
Our augmented reality solutions enhance remote service efficiency by empowering field technicians or customers with immersive, guided experiences that deliver more effective outcomes. This reduces the need for on-site visits, helping to prevent truck rolls, avoid unnecessary printer service dispatches, and cut support costs. The remote expert experience enables faster issue resolution by giving instant access to the right expertise, minimising downtime and reducing the delivery of incorrect parts. For training, graphical and video-based guidance offers experiential learning that’s more engaging and memorable than manuals—ideal for maintaining complex print management systems. All activity is captured for review, helping to ensure GDPR-compliant documentation, audit readiness, and workflow compliance across your managed print services environment.
How Augmented Reality Works with Print & Workflow Solutions
Empower service teams anywhere to provide remote visual AR assistance and guidance. See what your customers, employees, and field workers see in real-time, while collaborating with a suite of AR tools to digitally guide and solve their problems, as if actually there on-site.
Empower service teams, customers and employees with digital AR based instructions and procedural guidance to help trouble shoot and solve their problems.
Visualize product information (service history, critical component & product insights, predictive data etc.) from various data sources to enable elevated service experiences including customer self-help and proactive support.
FAQ
What is the difference between Assisted Reality, Augmented Reality and Virtual Reality?
Assisted Reality refers to projecting additional information into a user’s field of vision. It adds a layer of graphics and video that is not connected to or does not alter in any way what is being viewed via a device below the projected graphics, text, or video.
Augmented Reality also projects information within a field of vision, but additionally can link to or alter what is being viewed below the projected graphics, text, or video. This is most clearly seen with CareAR anchored annotations. This mean the projected images are statically tagged by a remote user, enabling the local user to move without the graphics or text drifting or disappearing from their intended location.
Virtual Reality replaces a field of vision with a digital space. A layer of information, graphics or video can be added to that.
Primary Use Cases for Augmented Reality in Print & Document Workflows
Too many costly dispatches
Use case: AR Remote Support. Augmented reality enables techs or customers located onsite resolve more issues without a “truck roll”. Reference metrics from 20% -50% improvement in reducing dispatches as a high level possibility.
Frequent return to fix
Use Case: AR Expert Guidance. See-what-I-See expert guidance reduce returns for the same issue. 20% -80% First Time Fix Rate (FTFR) improvement potential.
Field service costs climbing
Use Case; AR Expert Efficiency. Reduce time to diagnose and repair with remote guidance. AR is especially helpful with less experienced technicians. 40% -57% reduction potential for reducing service time.
Wrong parts delivered
Use Case; AR Verified Diagnostics. Remote expert assistance with AR guidance works to increase diagnostic accuracy. Reference possible improvement from 25% to beyond 75% depending upon complexity and field service expertise.
Need more effective/ frequent training
Use Case; AR Enhanced Training. Graphical video guidance tailored to each trainee’s specific equipment and skill level optimizes training while ensuring experts are using their time most effectively. Reference reduced training time by as much as 40%.
Poor customer service experience
Use Case; AR Speed to Resolve. Eliminating wait time for technician travel with remote customer AR guidance help improve CX metrics by compressing time to resolve and issue. Remote expert AR guidance also encourages on-site confidence. Reference CSAT and NPS gain that can be achieved.
What are CareARs Competitive Differentiators?
1. Anchored Annotations
The ability for remote experts to guide with visual graphics that remain anchored to the intended location in real-time even if the local user moves their Smartphone or wearable significantly enhances the user experience.
2. Multiuser Support
CareAR goes far beyond a 1-on-1 tool with unlimited support for multiple experts who guide with annotation freedom. Scalability for remote knowledge access is a key benefit as collaborative experts take advantage of AR tools to “force multiply” collective experience to take Field Service to a new level.
3. Reporting & Dashboards
New Field Service technology requires a reporting foundation to persistently identify success metrics and opportunities for exceeding return on investment goals. CareAR simplifies the video channel with AR tracking and logging that trends usage, manages video sharing, incorporates geolocation for remote service and much more within a unified dashboard view.
Ready to Transform Your Print with Augmented Reality?
Book a discovery session to explore how augmented reality print can elevate your brand, enhance customer engagement, and deliver truly interactive print experiences that integrate seamlessly with your smart printing and document workflow solutions.
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